Terms and Conditions
291 on King
TERMS & CONDITIONS
Please read these Terms & Conditions carefully as they incorporate the basis upon which reservations are accepted by 291 on King Pty Ltd.
Making a reservation automatically accepts all the Terms & Conditions outlined here under. 291 on King Pty Ltd ABN 51 619 838 390 reserves the right to change and or modify any of these Terms & Conditions at any time without notice and such changes will become effective immediately. Please check these Terms & Conditions periodically for changes.
The effective date of these Terms & Conditions is July 2023.
ADVANCED RESERVATIONS
291 on King will not guarantee or confirm a reservation made more than fifty-one (51) weeks or 358-days prior to arrival. Requests and quotes beyond this period may be possible, however, rates nor availability will be guaranteed and confirmed. 291 on King reserves the right to cancel or amend with reasonable notice any reservations made beyond this period.
AMENITIES AND PERSONAL COMFORTS
The following amenities are included in all apartments. Variations may apply.
· Bedding linen, blankets, pillows, and bath towels,
· Kitchen tea-towels, dishwashing liquid, and dishwashing tablets,
· Washing machines, dryers and laundry detergent shared on common property with other guests.
· Bathroom amenities including shampoo, conditioner, body wash and body lotion.
· Tea, coffee, sugar, biscuits, and milk.
ARRIVAL/DEPARTURE
Standard check-in time is from 15:00 (3:00 PM). Perks Members can check-in from 14:00 (2.00pm) when booking direct. Early check-in is available upon request. Check-out time is 10:00 (10:00 AM). Late check-outs are available upon request. Charges apply to both early check-in and late check-out Call Central Reservations on 1800 291 291 to organise.
BEDDING REQUESTS
All apartments are equipped with king-zipped beds in each bedroom that can be split into two single beds, charges may apply. If the single bed configuration is required, your preference needs to be requested at the time of reservation, as 24-hour notice is required. Alternatively, a rollaway bed can be offered.
BEST RATE GUARANTEE
We understand that looking for the lowest rate can be time-consuming and frustrating, that’s why we guarantee we have the lowest rate available on our website. Please contact us on 1800 291 291 and we will be happy to match any on-line rate. The rate must be publicly available and valid for the same arrival and departure dates. The rate must be listed in AU$ (Australian Dollars), not influenced by a currency conversion and include goods and services tax (GST). If the lower rate is the result of a third-party website selling 291 on King at a loss, we may not be able to match it.
BONDS/ CREDIT CARD PRE-AUTHORISATION
For all reservations, a refundable bond may be required upon arrival which covers any damage that may occur to the apartment during the occupied dates.
Apartment Bond Amount
Studio & One Bedroom $250.00
Special Events $500.00
A full inspection of all apartments will be conducted by apartment hotel staff after each guest departs to determine if there is any damage. Excessive cleaning charges may also be taken out of the bond if deemed necessary by management. The bond refund will be processed 24 Hours after the final guests departs and any outstanding amounts owing are paid in full. We may pre-authorise a credit card at check-in for any charges we deem appropriate for the length of stay. Please ensure you have sufficient funds to cover additional incidents for this purpose.
STANDARD CANCELLATIONS POLICY
A 50% deposit is required at time of booking to confirm your accommodation if the booking has been made more than 7 days prior to arrival. The balance of the booking must be paid in full from 7 days prior to arrival.
Our standard cancellation policy requires reservation cancellations or changes to be advised to us by 2 PM (14:00), Australian Eastern Standard Time (AEST), The guest can cancel free of charge until 7 days before arrival. The guest will be charged the total price of the reservation if they cancel within 7 days of arrival.
The guest will be charged a prepayment of the total price of the reservation at any time.
You'll accept prepayment by: Credit card. You'll refund within: 7 days.
The cancellation policy is subject to the tariff selected at time of booking.
SPECIAL EVENT CANCELLATION POLICY
Special events include but not limited to, music festivals, concerts, and sporting events. All special event reservations are non-refundable and must be paid in full at the time the reservation is made.
CAR PARKING
The car park is managed and operated by another company and thus you need to agree to the Terms & Conditions of the carpark, therefore you enter the car park at your own risk, 291 on King does not accept any responsibility for damage or loss to your property or property belonging to someone else and cannot be held negligent for any loses.
CHILD POLICY
Children under the age of 12 years may stay at no additional charge when using existing bedding. Conditions apply, refer to Maximum Capacity Per Apartment.
CREDIT CARD SURCHARGE
A credit card surcharge of 1.5% applies to all payments made by credit card. This amount will be paid at the time of payment and is in addition to the nightly rates. Please note that credit card surcharges may change at any time.
EMERGENCY SERVICE FEE
The registered guest agrees to pay any Emergency Service Callout Fee charged for false alarms. This includes circumstances relating to smoking and cooking inside the room where the smoke alarm is triggered. Guests are advised to use the range hood when cooking. Please note this is a non-smoking property.
EVICTION OF A GUEST
291 on King reserves the right to evict a guest or visitors without warning. Guests who are evicted from an apartment will be blacklisted from other serviced apartment providers. We may choose to notify the police regarding the reasons for the eviction. A guest is subject to such eviction should the following (but not limited to) occur;
I. Intoxication and unsavory behaviour,
II. Overcrowding – when the number of persons in the apartment exceeds the capacity (see maximum capacity per suite table),
III. Physical or verbal assault towards apartment representatives, residents, or other guests,
IV. Any incident for which the police need to be called onto the premises,
V. Any behaviour posing a safety threat to others,
VI. Ignoring advice to reduce excessive noise (music or other noise),
VII. Smoking within the property (a cleaning and deodorizing fine will also apply),
VIII. Wilful damage to apartment property.
FAILURE TO PAY
If a guest fails to pay immediately upon demand any amount owing to 291 on King, pursuant to the reservation and accommodation (including but not limited to extra services, apartment damage and cleaning fees), 291 on King reserves the right to deny access to the guest and ask that they vacate the premises. We also reserve the right to report non-payments to the police whereby the matter can be dealt with criminally.
FORCE MAJEURE
Guests and hotel representatives of 291 on King are allowed partial impossibility in an agreement, where the performance of the agreement by either party is subject to acts of God, war, terrorism, government regulations, national disaster, strikes, civil disorder or curtailment of transportation facilities beyond the control of the parties making it inadvisable, illegal, or impossible to fulfil some or all of the agreement. Any agreements, contracts, quotes, and reservations may be terminated without penalty for any one or more of such reasons by written notice from one party to the other.
GROUP RESERVATIONS
A minimum of ten (10) apartments reserved on one night is considered a Group Reservation. Any Group Reservations made via any form of online distribution, such as our website or a third-party website, may be cancelled and a group proposal can be supplied directly from a 291 on King representative. Different terms and conditions apply for Group Reservations as stated in the group accommodation proposal and our agreement (if applicable). This policy also applies to a travel agent via their system.
GUEST COURTESY
For the comfort of all our guests, we ask that noise is kept to a minimum so everyone can enjoy a peaceful and comfortable stay. We request that any non-registered visitors leave all suites by 22:00 (10 PM) each evening. Please also extend this courtesy to our neighbours when entering and exiting the building or car park.
HOUSEKEEPING APARTMENT SERVICING
Mid Stay Services will be completed every 3 days which includes remaking your bed, emptying of rubbish bins, replacement of consumables and replacement of towels.
Weekly Stay Services will be completed every 7 days if you are staying longer than 7 nights. Your Weekly Stay Service includes all linen changed, emptying of rubbish bins, replacement of consumables and a light vacuum once every seven (7) days.
More frequent servicing of your apartment can be organised by contacting reception on 1800 291 291, charges apply.
HOW TO RESERVE
Reservations can be made online at www.291onking.com.au or by calling Central Reservations on 1800 291 291. Alternatively, all travel agents have access to all our Apartments via their travel agency systems.
INTERNET
Complimentary high-speed Wi-Fi internet is available across 291 on King.
LIMIT OF LIABILITY
We do our best to ensure your reservation arrangements are satisfactory, however 291 on King does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
MAXIMUM CAPACITY PER APARTMENTS
291 on King always adheres to the following maximum apartment capacities:
Maximum Number of guests staying per apartment per room type;
Studio Apartment 3
1 Bedroom Suite 3
2 Bedroom Suite 6
Maximum Number of visitors staying up until 10.00pm per room type;
Studio Apartment 2
1 Bedroom Suite 2
2 Bedroom Suite 2
Rollaway beds are available upon request. There is only limited availability so we cannot guarantee a rollaway bed until reserved and paid for.
* Rollaway Bed Daily Cost: $80.00 per night per rollaway.
Baby cots and baby furniture are not supplied due to safety reasons, please bring your own.
NO PARTY POLICY
291 on King caters to a range of guests from families to corporate workers. For the comfort of all we have a strict No Party Policy. Excessive noise after 10pm will not be tolerated and disturbances may result in eviction.
MINIMUM LENGTH OF STAY
A minimum length of stay may apply during high demand or special event periods, as determined by 291 on King. If you reserve an apartment over such dates, as per the reservation Terms & Conditions you agree to stay or pay for the required minimum nights. Any changes or cancellations (within the cancellation period) are subject to a penalty and may result in forfeiting of any pre-payments and or deposits.
PAYMENT
Payment for the entire stay plus any incidentals is required 72 hours prior to arrival. For high demand periods, special events and group bookings, different payment policies that require pre-payment may apply. The payment policy will be confirmed at the time of reservation. If the payment policy is not adhered to, the reservation may be cancelled. We accept electronic funds transfer at point of sale (EFTPOS), Visa, MasterCard, American Express, Diners, JCB and China UnionPay. Any credit cards being used for payment (including incidentals) must be presented at arrival by the cardholder. A non-refundable credit card surcharge applies to all credit cards. We do not accept cash. All transactions are processed in Australian Dollars. 291 on King does not consider differences due to currency exchange rates or fees imposed by your bank to accept AUD. For any bookings made 72 hours of less prior to arrival, a full payment will be required on booking.
PET POLICY
291 on King do not permit pets. An animal is considered a breach of your accommodation conditions and you will be asked to leave or remove the animal. Guide dogs are permitted and must have a medallion on their collar with the registration number and the owner must also carry a laminated pass, with the owner and dog’s name. Guide Dogs are required to be harnessed in public areas. Please advise ahead of time if you will be travelling with a Guide Dog. Contact Central Reservations on 1800 291 291 for additional information.
PHOTOGRAPHS AND DESCRIPTIONS
Whilst care is taken to ensure that the photos and description of our facilities and services are accurate, these are continually being changed, upgraded, and on occasion, removed from service. If any feature or facility is essential to you in choosing a particular property, we highly recommend speaking to one of our reservation specialists, who will assist your decision-making process and if that feature or facility will be available during your stay. Descriptions are based on information available at the time of publishing and may vary or change at any time. Maps and location photographs are shown for general information only and highlight places in surrounding areas. Actual apartments occupied may vary in decor and inclusions from those shown in photographs.
PHOTO IDENTIFICATION
Valid photo identification (ID) matching the name of the main guest within the reservation must be presented at time of arrival. This can also be done on-line prior to arrival to avoid delays when checking in or if you are arriving after hours. This is required to verify your identity for apartment security purposes. A valid Australian driver’s license, Australian issued proof of age card or an international passport are all acceptable forms of photo identification. As per our privacy policy, any personal information contained on the collected identification will not be on-sold, will be securely stored and carefully disposed of at the end of its usefulness.
RATES
All rates are quoted in AU $ (Australian dollars) and are per apartment per night and include a 10% goods and services tax (GST). Rates within reservations that have a valid confirmation by 291 on King will be honoured. Rates that have been quoted are not confirmed until a valid confirmation email has been received from 291 on King and therefore subject to change. 291 on King reserves the right to amend rates that have been confirmed as incorrect rates due to human or distribution errors.
RIGHT OF ENTRY
If 291 on King management has a legitimate cause for concern or if the guest has not been seen nor been able to be contacted over a period of time, the apartment may be entered by an apartment representative to ensure the safety and comfort of all guests is in order. If asked by a law enforcement agency to allow access to an apartment 291 on King will always grant authority to enter.
RIGHT TO REFUSE ENTRY
291 on King reserves the right to refuse a guest entry to the accommodation for any reason whatsoever including where the guest has engaged in conduct on a previous occasion adverse to the apartment terms & conditions. 291 on King does not need to disclose their reason as to why entry has been refused.
RUBBISH REMOVAL
A tidy bin is provided in each apartment. Additional bags are provided in each apartment in the bottom of the tidy bin or can be requested from reception or housekeeping department.
SECURITY AND LOSS PREVENTION
291 on King is a secure environment and we do everything possible to ensure security levels are maintained, and we ask that our guests do also. However, 291 on King takes no responsibility for any personal possessions that are lost, stolen, or misplaced whilst on the premises.
SILENT BOOKINGS
Silent bookings also referred to as “incognito bookings”, are not accepted. Valid photo identification is required upon arrival and our property management system must be able to reference correctly all guests within our property. Guest information is kept secure for post-stay auditing purposes and may be provided upon legal demand from the authorities. If you wish to stay under a false name or require your details to be erased from our system after your stay, we regret that this request cannot be actioned and understand that you may choose alternate accommodation where your request can be met.
SMOKING POLICY
All 291 on King is a non-smoking property and smoking in the building, including the car park, is not permitted. Fines will apply to guests who do not adhere to this policy.
APARTMENT DAMAGE
The guest who registers at check-in will be held accountable for any damage to the apartment and contents during the stay dates. The registered guest will be liable for any damage caused, including that by third parties visiting the suite, which will result in forfeiting any deposits, pre-payment and also may be subject to additional charges depending on the damage. We reserve the right to process any charges in addition to accommodation to the presented credit card supplied at check-in.
APARTMENT TYPES AND ALLOCATION
Apartments reserved for a specific room type are guaranteed. Specific apartment numbers, contained within the room type are subject to availability upon check-in and cannot be pre-allocated or guaranteed. Higher and or upgraded apartment types need to be reserved at time of reservation to be guaranteed. If for any reason the apartment type reserved is no longer available at time of check-in, 291 on King will provide a substituted apartment of equal or greater value and standard at the same rate confirmed. In extreme cases, 291 on King will relocate guests to a nearby apartment or hotel of a similar standard or alternatively offer a full refund.
THIRD PARTY SELLING
291 on King does not permit resale to a third party or for trade purposes without prior consent and or written agreement. 291 on King reserves the right to accept or reject any such reservations. This also applies to group reservations and negotiated corporate rates that are resold.
TRAVEL INSURANCE
We highly recommend all our guests to have an appropriate level of travel insurance. Travel insurance can be arranged by many travel agents.
